In general, delivery charges will apply and every effort will be made to keep these to a minimum. At the management's discretion, delivery charges may be waived for larger orders, e.g. in excess of NZD1800.

To Order

The site has an SSL (Security Certificate) however, if you do not wish to purchase online the following options are available:

1. Send us an e-mail

2. Fax your order to: Int + 64 (0)7 3436297

3. Telephone: Int + 64 (0)7 3436291 to place your order.

4. Send your order by post to: Chameleon Island Ltd, PO Box 6162, Whakarewarewa, Rotorua 3043, New Zealand.

Payment

Methods of payment online and offline are as follows:

Cheques (only from New Zealand banks) & Credit Cards.

All payments will be in New Zealand Dollars (NZD). We accept Visa and Mastercard. You are only charged for goods once they have been dispatched. If we are sending part of an order, we only charge for items we send. The out of stock items will only be charged when they come into stock and are dispatched. Please make cheques payable to: Chameleon Island Ltd (only cheques in NZ dollars from New Zealand banks).

Charges for Shipping

On check out you will be able to see the freight charges and total payment that will include your purchases. For some destinations options for shipping will be displayed and you can choose what best fits your budget.

There is normally a 2-4 day delivery time for Australia and New Zealand. Guaranteed delivery time for Europe and the rest of the world is 10 working days.

Delivery Times

We aim to deliver goods to you within a maximum period of 10 days from ordering. Occasionally, at busy times, stock may be unavailable for a short time, however, this is rare. With credit card payment, orders will generally be dispatched the day following receipt of order.

Delivery Times - Items Out Of Stock

If you order an item that is out of stock, we shall email you shortly after receiving your order (within a maximum of 5 days) and inform you of the expected delivery date of your order (which is also displayed on our website). If the expected delivery date is not suitable for you - you can cancel your order and receive a refund.

Delivery Times - General

If you have chosen to pay for your order by sending us a Cheque or a Postal Order - please allow additional time for your payment to clear, before we dispatch your order. This generally adds a further 5-7 working days to the delivery time for your order. You can check the status of your order by contacting us by phone or e-mail.

Questions?

If you have any questions - just contact us.

Accepting orders and security

In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, to confirm your identity. This assists us to protect you and us from fraudulent transactions. We will send you an automatic email to confirm that we have received your order. We reserve the right to decline your order; in which case, we will contact you by email or contact you to seek an alternative payment method.

Returns

In the event of a product being found to be faulty, please contact us immediately to discuss the problem and, if appropriate, to arrange return of the product to us for examination. Every effort will be made to ensure your satisfaction with our products.